Shipping policy

DM Legend - Shipping Policy

Effective Date: July 1, 2026

At DM Legend, every jacket is prepared with care and attention to detail before it leaves our facility. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Most orders are prepared and dispatched within 4–5 business days. Orders that include custom sizing, alterations, or special requests may require additional production time. If additional time is required, our team will notify you.

2. Custom Orders

Custom-made jackets, sizing modifications, and alteration requests require additional pattern development, production planning, and quality checks. Production timelines for custom orders will be communicated individually.

3. Shipping Destinations

DM Legend ships to customers worldwide. Delivery availability may vary depending on local courier coverage and import regulations.

4. Shipping Costs

Free worldwide shipping on orders over $200. Orders under $200 will show shipping costs at checkout.

5. Delivery Times

After dispatch, most orders arrive within approximately 7–8 business days. Delivery times may vary depending on destination country, customs clearance, weather conditions, holidays, or courier-related delays.

6. Shipping Partners

We work with trusted international carriers, including:

DHL
FedEx
UPS
DPD
Skynet
Other approved regional delivery partners

The carrier used for your order may vary depending on destination and service availability.

7. Tracking Information

Once your order has been dispatched, tracking information will be provided by email whenever available.

8. Customs Duties and Taxes

Customs duties, import taxes, VAT, brokerage fees, and other charges imposed by local authorities are the responsibility of the customer. DM Legend is not responsible for customs charges imposed by the destination country.

9. Delivery Delays

While we work with reliable courier partners, delivery delays may occasionally occur due to customs inspections, weather conditions, transportation disruptions, peak seasons, or other factors beyond our control.

10. Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact our support team as soon as possible. We will assist customers in working with the courier to investigate the issue and determine the most appropriate resolution.

11. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an incorrect address has been submitted, please contact us immediately. Address changes may only be possible before the order enters production or dispatch.