FAQ
Answers to the most common questions about sizing, materials, shipping, returns, and care.
How do I place an order?
Select your preferred jacket and size, then complete checkout through our secure payment system.
Can I change my order after placing it?
Changes are usually possible within 48 hours of placing your order.
Can I cancel my order?
Orders may be cancelled before production or dispatch begins.
Do you offer custom orders?
Yes. Custom orders are available upon request.
Why do custom orders cost extra?
Custom orders require additional pattern work, sizing adjustments, and production time.
Can I request design modifications?
In many cases, yes. Requests are reviewed individually.
What sizes do you offer?
We offer sizes from XS to 7XL.
Can you accommodate large sizes?
Yes. We can accommodate chest measurements up to approximately 141 cm.
Do you offer custom sizing?
Yes. Custom sizing is available for many styles.
What if I am between sizes?
Contact our sizing team for personalized guidance.
Are your size guides based on body measurements?
Yes, unless otherwise stated.
Can I get sizing advice before ordering?
Yes. Contact our support team with your measurements.
Are your jackets made from genuine leather?
Yes. DM Legend specializes exclusively in genuine leather jackets.
What types of leather do you use?
Depending on the style, we use sheepskin, cowhide, buffalo leather, and goatskin.
Do you use synthetic leather?
No. We do not produce PU or synthetic leather jackets.
Why does leather vary in appearance?
Natural leather has unique grain patterns and markings.
Where is your leather sourced?
Leather is sourced from selected tanneries, including suppliers associated with Leather Working Group standards.
Do you use vegetable-tanned leather?
Some styles feature vegetable-tanned leather. Product pages specify material details.
Where are DM Legend jackets made?
Our jackets are produced by experienced leather garment specialists.
Are your jackets handmade?
Every jacket involves extensive handwork throughout production.
How is leather inspected?
Every leather skin is individually checked by experienced specialists.
Are patterns created in-house?
Yes. Our pattern department develops and manages technical patterns.
How is quality controlled?
Every jacket passes through multiple quality-control stages.
Are jackets measured before shipping?
Yes. Each jacket is checked against its technical specification file.
How many people work on a jacket?
Multiple specialists contribute during design, cutting, stitching, finishing, and quality control.
Which couriers do you use?
DHL, FedEx, UPS, Skynet, DPD, and other available carriers.
How long does production take?
Most standard jackets require approximately 4–5 days. Bespoke orders generally require 8–10 days.
How long does shipping take?
Most deliveries arrive within 7–8 business days after dispatch.
Do you ship worldwide?
Yes.
Who pays customs duties?
Customs duties and import charges are the responsibility of the customer.
Is shipping included?
Yes, on orders over $200. Orders under $200 will show shipping costs at checkout.
What is your return period?
Returns are accepted within 14 days of delivery.
Can I exchange sizes?
Requests are reviewed according to production and shipping status.
Can I return a custom-sized jacket?
Custom-sized jackets are non-returnable unless a manufacturing defect exists.
Can I return a jacket without tags?
Returned items should have original tags attached.
Are sleeve creases considered defects?
No. Natural creases are part of genuine leather's character.
When will I receive my refund?
Approved refunds are generally processed within 7 business days.
What does your warranty cover?
Leather quality and stitching workmanship.
Are zippers covered under warranty?
Normal zipper wear is generally not covered.
Do you offer repairs?
Yes. Repair services may be available depending on the issue.
Who pays repair shipping costs?
Customers are responsible for shipping and applicable duties.
Can older jackets be repaired?
Many repairs can be assessed on a case-by-case basis.
Do DM Legend jackets qualify for long-term service?
Yes. We strive to support customers whenever practical.
How should I store my jacket?
Store it on a wide wooden hanger.
Can I wear my jacket in rain?
We recommend avoiding rain, especially with vintage or distressed finishes.
How should I clean my jacket?
Use a professional leather specialist.
Can I use leather conditioner?
Use a quality leather care cream suitable for genuine leather.
How do I remove wrinkles?
Hang the jacket for 12–24 hours before wearing.
Will leather change over time?
Yes. Genuine leather develops character, softness, and patina with age.
How long can a leather jacket last?
A genuine leather jacket can last decades with proper care.
What comes with my jacket?
Orders may include a care card, branded hangtag, jacket cover, and spare buttons where applicable.
Do you provide proof of authenticity?
Yes. Each jacket includes a genuine leather authenticity swatch.
Are your product photos real?
Yes. Product photography features real jackets and real models.
Do you use AI-generated product photography?
No. We do not use AI-generated images for product photography.
What is DM Legend?
DM Legend is an international leather jacket brand built on decades of manufacturing heritage.
What does Since 1992 mean?
It reflects the manufacturing heritage behind the brand and decades of leather garment expertise.
What is the relationship between David Moore and DM Legend?
DM Legend represents the international evolution of manufacturing experience associated with the David Moore heritage.
Why was DM Legend created?
To bring decades of leather manufacturing expertise to customers worldwide.
What makes DM Legend different?
Heritage, genuine leather expertise, custom sizing, craftsmanship, and manufacturing experience.
Do you specialize in large sizes?
Yes. Large-size leather jacket production is one of our strengths.